example-code/php-laravel/app/Http/Controllers/Ticket.php

<?php

namespace App\Http\Controllers;

use Illuminate\Http\Request;
use Illuminate\Support\Facades\Auth;
use Mail;
use Illuminate\Support\Facades\Log;

use App\Models;
use App\Mail\SupportTicket;

class Ticket extends Controller
{
	public function send(Request $request){
		$validated = $request->validate([
			'topic' => 'required',
			'message' => 'required'
		]);

		$ticket = $this->create($request->topic);

		Mail::to('donotreply@trendplays.com')->send(new
			SupportTicket($ticket, $request->message));
	}

	//Should probably have a minimum character restriction later
	public function create(String $type){
		$ticket = new Models\Ticket;
		$ticket->user_id = Auth::user()->id;
		$ticket->type = $type;
		$ticket->status = 'processing';
		$ticket->complete = false;
		$ticket->save();

		return $ticket;
	}
}